Hello there! Welcome to Premium Petware. Whilst we keep a wide range of popular items in stock at our premises, a number of larger / expensive / less commonly sold items are held with suppliers. These are generally ordered in and then dispatched to you or may be sent directly from the supplier to you. These items are typically sent out within 3 working days, but can take longer if there are transportation delays to us. If you have a delivery deadline, please contact us so we can advise if we can meet it.