COVID-19 Level 2 Update 24/5/2020
We are fully operational, 24/7 Online and now 6 days per week (Closed on Sunday) at our physical showroom in Oxford. All of our suppliers are up and running, though not all at the same capacity as normal, with a small number of products unable to be supplied. Freight / Courier speed is getting better but there are still delays at the present time. Unfortunately this has an impact on both our stock deliveries and the delivery of your orders. Rest assured that we will do our best to get your orders dispatched as quickly as possible, and will contact you if there are any issues / delays with your purchases. Please note that our Airline Crates and Wire Crates will now be shipped directly from the suppliers to our customers.
SHOWROOM / PICKUP HOURS
As of Monday 18th May, our Showroom / Pickup Hours at 180 High Street, Oxford are:
Mondays, Wednesdays, Thursdays : 10:00am to 5:00pm
Tuesdays and Fridays : 12:00pm to 5:00pm
Saturdays: 10:00am to 5:00pm
For pickups, the required physical distancing must be maintained, therefore we can only have one customer / bubble inside the showroom at a time. We are required to maintain a contact tracing log , and realise that this is a sensitive issue for many people, so we developed multiple ways to do this;
- We can create an account for you in our sales system, and record your visits that way
- We have a ballot box style manual record so your details are kept private
- We have registered for the MOH COVID Tracer App which can be installed on your smart phone
- We are registered for the GuestHQ Website to record your visit
Payment can be made through the website by Credit Card / Internet banking / Laybuy / Genoapay or alternatively by Eftpos on pickup. We have a contactless Eftpos terminal for your convenience. All customer contactable surfaces will be wiped down with MPI approved cleaner after each transaction, and ppe will be used by staff when handling / packaging goods. If you have any concerns or queries please contact us, we will be happy to discuss these with you.