New Zealand Shipments
Rural addresses will incur an additional surcharge – typically $4, please select the correct option when checking out or there will be delays in processing your order. Rural is selected as the default option, if you are in an Urban area please ensure that you select the Urban option.
If you are unsure, you can check whether your address is classified as rural delivery by using this tool.
Small packages will be sent via Courierpost or NZ Couriers, we use the non-signing service. The expected delivery timeframe is 2 working days from the date of dispatch.
Heavy, Large or long items will be sent by Discount Freight, using a tracked service and may take up to 3 working days for delivery.
Tracking information will be sent to you upon confirmation of the tracking details.
Our shipping prices are calculated on the size of the items that have been ordered, and reduce with the size of the order. So the more you purchase the greater shipping discount you receive.
Currently we are not shipping products to Australia, due to issues we have experienced with customs.
We guarantee that our products will arrive to you in fault free condition and that they are fit for purpose. All products are inspected and checked prior to dispatch. In the unlikely event that you recieve a defective product (ie it has not been damaged through use), we will replace it free of charge, and will arrange return shipping.
Dog and Cat toys, due to the destructive nature of their use, are not covered by our warranty once used. We recommend if you have concerns as to the suitability of a toy, that you consult online reviews of the product and take other pet owners experiences into consideration before purchasing.
Note that we have distinguished our dog toys into play and chew toys, aggressive chewers should not be left unsupervised with toys that are not designed for chewing. All toys can present a choking hazard if they start to break down, and should be discarded once their condition deteriorates. It is the pet owners responsibility to monitor this.
If a product fails in a way that suggests a manufacturing fault, the manufacturer can be approached directly about the issue. Please retain your purchase documentation for proof of purchase requirements.
If in the unlikely event that you are not satisfied with a product when it has been received, it can be returned within 30 days, but only if it is unused, in original undamaged condition with original packaging, ie it must be fit for resale.
Special order (non-stock) items will incur a restocking fee of $15 per item, to be deducted from the refunded amount.
Alternatively, instead of a refund, a store credit for the amount to be refunded can be given at the customers discretion.
Please us the contact form on our Contact Us page to lodge you return request.
Shipping of the returned item is the purchasers responsibility.
Our Layby Terms Are:
- A non refundable deposit of 20% of the total transaction (product and freight costs) must be paid to secure the requested goods
- The remaining balance must be paid within 3 calendar months of the layby commencement date
- The layby goods remain the property of Premium Petware until the transaction cost is paid in full.
- If the purchaser is unable to complete the transaction, any money paid in excess of the non-refundable 20% deposit shall be refunded to a nominated bank account.
- Upon full payment being made, the goods shall be be despatched on the next available delivery service.
If you wish to make a layby purchase, please contact us so that we can forward you a tailored layby agreement and payment details.
Along with traditional instant payment methods such as paypal for online purchases, eftpos and cash payment for pick ups, we offer internet banking and part-payment methods such as;
These part payment systems allow you to purchase the goods now but pay for them in weekly or fortnightly amounts. Each Vendor offers different payment length terms, so one of them should suit your needs. There are no extra fees added for using these services, so they are a good option for more expensive items.
With many years of pet ownership under our belts, including breeding and exhibition, kennel and cattery experience, we understand the needs of the pet owner and will endeavour to meet those needs by providing premium quality products that offer value to our customers and enjoyment to their pets.
We look forward to being of service to you.
I. What information are you collecting and how are you collecting it?
Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer’s “Internet Protocol” IP address. When a visitor requests a page from any Web site within the Premium Petware Network, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, and to investigate misuse of the Premium Petware Network, its users, or to cooperate with law enforcement. See also Will you disclose the information you collect to outside third parties? We do not collect and evaluate this information for specific individuals. Our Web servers do not automatically record e-mail addresses of the visitors.
II. What are cookies?
III. How do you use single-pixel gifs?
Premium Petware and its advertisers may use single-pixel gif images, sometimes referred to as web bugs or web beacons, to count Web page accesses and gather some general statistical information. Premium Petware does not gather personal information through the use of these images. Our advertisers may use single-pixel gifs that can track personal information from cookies that may have been previously placed on a user’s computer by an advertiser.
IV. What information do you collect when I register for something?
Premium Petware may offer access to some services that require registration. We may use your registration contact information to send notification to you of Premium Petware products and services by e-mail and/or postal mail. We also may share that information with our clients. Our clients may send you promotional material that is related to the topic of the service for which you registered. We may also use your IP address internally and share it with third parties. See Will you disclose the information that you collect to outside third parties?
V. What other information do you request?
We may from time to time send e-mail announcing new Premium Petware products and services. Except as stated above, Premium Petware will not send you e-mail that you have not agreed to receive. If you choose to supply your postal address in an online form, you may receive postal mailings from other third party companies.
When you sign up for an Premium Petware discussion forum, your name or alias is recorded solely for purposes of maintaining your own account within the forums. This information is not used to monitor your activity within a forum, nor is it used to identify you outside the Premium Petware network.
When you register for a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
When you use co-branded services, or those provided by a third party, within the Premium Petware Network, your information may be passed to the co-brand or third party provider and their use of your information is subject to their applicable privacy policies.
VI. What information do you collect when I purchase something?
VII. Will you disclose the information you collect to outside third parties?
Premium Petware will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
1) Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Premium Petware,
2) Protect and defend the rights or property of the Premium Petware Network of sites and related properties, or visitors to the Premium Petware Network of sites and related properties,
4) Fulfill a user’s order or request.
Premium Petware uses reasonable precautions to keep the information disclosed to us secure. Premium Petware reserves the right to transfer all such information in connection with the sale of all or part of Premium Petware’s capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third party privacy policies or how they treat information about their users
See below, What else should I know about my privacy when online? See What information do you collect when I register for something.
VIII. What else should I know about my privacy when online?
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.
IX. Your Consent To This Agreement
Please Read Carefully Prior To Using This Website
I. Acceptance of Terms and Conditions
Registration and use of this Premium Petware Website are governed by the terms and conditions below. By using Premium Petware you accept the terms described herein.
II. Intellectual Property Rights
All contents, text, images, data, information and other material (‘Content’) displayed, available or present on this Website, including any intellectual property rights (including trademarks or copyrights, hereinafter ‘Intellectual Property Rights’), are the property of Premium Petware or the designated owner and are protected by applicable intellectual property laws.
Authorized and Prohibited Uses
Users of this Website (hereinafter, ‘User’) may use this Website and download and print copies of the Content for only the intended purposes of this Website, so long as User complies with these terms and conditions and applicable laws. No person may otherwise reproduce, sell, publish, distribute, modify, display, or use all or part of this Website or the Content without the prior written permission of Premium Petware. User will not infringe upon, dilute, remove or modify any Intellectual Property Rights or related proprietary notices contained in this Website. User has the burden of determining the extent to which Content submitted by User is protected by applicable intellectual property laws. User authorizes the placement and use of ‘cookies,’ software or data on User’s information system for purposes of this Website.
III. Website and Registration Administration
Access Arrangements and Fees
User’s use of this Website shall be in accordance with any and all procedures, forms, formats, displays and operating times which may be determined, specified or modified by Premium Petware in its discretion. User is responsible for all software, hardware, interconnections, fees, expenses, costs and taxes for User to access or use this Website. Premium Petware charges no fee at this time for using this Website, but reserves the right to impose or modify fees in connection with use of this Website at any time without liability. Premium Petware shall endeavor to issue a general notice on this Website with regard to any imposition of fees or modifications to this Website.
No link shall be made to any page or frame of this Website except to the top page (http://www.premiumpetware.co.nz). In addition, any link to this Website must be immediately followed by notice to Premium Petware via e-mail at admin@Premium Petware. Moreover, in the event Premium Petware deems User’s linking practices in relation to this Website to be inappropriate, Premium Petware may provide notice to the User concerning removal or modification of the inappropriate link, and User agrees to comply with any and all requirements of Premium Petware relating thereto.
Authority of Website Administrator
Premium Petware may in its discretion modify, edit, translate, suspend, restrict access to or terminate this Website, these terms and conditions, the Content or any link at any time without liability or prior notice. Premium Petware may in its discretion terminate the browsing of, registration with and use of this Website by any User at any time without liability or prior notice for any reason, including for any breach of these terms and conditions.
User will not submit any Content to this Website or commit any act involving the transfer of information relating to any Content in violation of applicable import/export control, espionage or national security laws.
IV. User Requirements and Obligations
User will comply with all applicable laws in connection with its use of this Website.
Unsuitable Content and Conduct
User will not engage in conduct or submit to this Website any Content or other material that is illegal, inaccurate, misleading, misappropriated, infringing, dilutive, defamatory, obscene, offensive, or otherwise objectionable. User will not cause damage, embarrassment or adverse publicity to Premium Petware.
User will submit only Content and material that is functionally and technically compatible with this Website. User will not damage, corrupt, tamper with or infect with a virus this Website, the Content or any information or telecommunication system of Premium Petware.
User Cooperation and Notification
User will cooperate with all reasonable requests of Premium Petware and will notify Premium Petware promptly upon learning of any actual or suspected breach of these terms and conditions by User or unauthorized use or abuse of this Website.
Warranty Disclaimers, Limitations on Liability and Remedies
This Website contains as a convenience to user, Content, links and other information submitted by third parties over whom Premium Petware has no control or responsibility, as well as translations thereof which Premium Petware may arrange. Premium Petware has no obligation to monitor, control or restrict the use of this Website. Moreover, Premium Petware has no obligation to verify any Content submitted by a user or to provide any registration or other information concerning any Content. This Website its Content and its links are provided on an “as is” basis and are used only at the sole risk of user, to the fullest extent permissible by law. Premium Petware disclaims all warranties, express or implied, of any kind, regarding this Website (including its Content, hardware, software and links), including as to fitness for a particular purpose, merchantability, title, non-infringement, results, accuracy, completeness, accessibility, compatibility, security and freedom from computer virus. Premium Petware will not be liable for any damages or losses, including direct, indirect, consequential, special, incidental or punitive damages and lost profits, in connection with use of the internet, this Website, its Content or its links, however caused, whether in contract, tort, negligence, strict liability or otherwise, even if Premium Petware has been advised of the possibility of such damages. Premium Petware will not be a party to, and will have no responsibility or liability for, any transaction negotiated or arranged by a user arising in connection with this Website. The maximum liability of Premium Petware will be limited to, in the sole discretion of Premium Petware, either the (1) correction or deletion of any inaccurate Content or link; or (2) refund of fees for this Website received by Premium Petware from user, if any of the above provisions in this section may not be enforceable in an applicable jurisdiction.
User will defend, indemnify and hold harmless Premium Petware and its affiliates, officers, directors, employees and contractors from any demands, claims, damages, liabilities, expenses or harms, including attorneys fees, arising in connection with User’s use of this Website, online conduct, breach of these terms and conditions or dealings or transactions with other persons resulting from use of this Website.
Separate Terms and Conditions
In connection with User’s use of Content contained in certain areas of this Website, it may be necessary for User to consent to policies or terms and conditions in addition to the terms and conditions set forth herein. In the event of a conflict between these terms and conditions and the terms and conditions of any other Premium Petware website, the terms and conditions of such other Premium Petware website shall supersede these terms and conditions.
Dispute Resolution; Applicable Law and Forum
With respect to any and all disputes arising out of or in connection with this Website or these terms and conditions, Premium Petware and User agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution. Premium Petware has no obligation to become involved in any dispute between a User and any other person. This Website, these terms and conditions and any dispute arising in connection therewith shall be exclusively governed by and construed in accordance with the laws of New Zealand without regard to its conflict of law principles. The courts of New Zealand shall have exclusive jurisdiction to adjudicate any dispute arising in connection with this Website or these terms and conditions and any legal proceeding shall be initiated exclusively in the Christchurch District Court, to the maximum extent possible, and no later than one (1) year after the cause of action arises. User submits to the exclusive personal jurisdiction of the courts of New Zealand.
Modification of Terms and Conditions, Etc.
This is the complete agreement between the parties with respect to its subject matter and supersedes any prior agreement or communication. Premium Petware reserves the right to modify these terms and conditions at any time without prior notice. User’s continued use of this Website subsequent to Premium Petware’s notice of modification of these terms and conditions shall constitute User’s acceptance of the modified terms and conditions. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, then the remaining provisions will remain in full force and effect. User obligations pursuant to these terms and conditions shall survive termination of this Website, any use by User of this Website, any Content of User on this Website, or these terms and conditions.