About Us

Who is Premium Petware?

Premium Petware is the trading name for Camaro Investments Ltd. We are a privately owned NZ business based in North Canterbury and have been supplying NZ pet owners with quality pet products since 2015.

In addition to our online shop we have a showroom / pickup centre at 180 High Street, Oxford. Our open hours are found here

With our product experience and many years of pet ownership under our belts, including breeding and exhibition, kennel and cattery experience, we understand the needs of the NZ pet owner and will endeavour to meet those needs by providing premium quality products that offer value to our customers and enjoyment to their pets.

We look forward to being of service to you!


Are your products genuine?

Are your products guaranteed?

Our products are sourced from authorised wholesalers and are 100% guaranteed to be genuine. Our focus is on high quality products, many of which are made in New Zealand, Australia, USA or Europe.

We guarantee that our products will arrive to you in fault free condition and that they are fit for purpose. All products are inspected and checked prior to dispatch. In the unlikely event that you recieve a defective product (ie it has not been damaged through use), we will replace it free of charge, and will arrange return shipping.

Dog and Cat toys, due to the destructive nature of their use, are not covered by our warranty once used. Some brands have manufacturer warranty replacement offers, these will be detailed in the product listing where applicable. We recommend if you have concerns as to the suitability of a toy, that you consult online reviews of the product and take other pet owners experiences into consideration before purchasing.

Note that we have distinguished our dog toys into play and chew toys, aggressive chewers should not be left unsupervised with toys that are not designed for chewing. All toys can present a choking hazard if they start to break down, and should be discarded once their condition deteriorates. It is the pet owners responsibility to monitor this.

If a product fails in a way that suggests a manufacturing fault, the manufacturer can be approached directly about the issue. Please retain your purchase documentation for proof of purchase requirements.

If in the unlikely event that you are not satisfied with a product when it has been received, it can be returned within 30 days, but only if it is unused, in original undamaged condition with original packaging, ie it must be fit for resale. The cost of return shipping in this case is borne by the customer.


Where do you ship to?

Who do you use?

How long will it take?

How do you calculate shipping?

We ship all of our products throughout New Zealand only. Products that are held in stock are usually dispatched on the next business day after receipt of your order. Depending on stock levels or the combination of products ordered, there may be delays. We state the expected dispatch time on each product listing. This is the number of business days that we would expect to have the item collected by the courier, not the time to be delivered to you, which is additional.

We have a wide range of products in stock at our premises, but have access to much more than we can hold. If you have a strict deadline for a delivery, please contact us before ordering to confirm that we can meet it.

NZ Shipments

Rural addresses will incur an additional surcharge – typically $4, please select the correct option when checking out or there will be delays in processing your order. Rural is selected as the default option, if you are in an Urban area please ensure that you select the Urban option.

If you are unsure, you can check whether your address is classified as rural delivery by using this tool.

Delivery Timeframes

Small / Medium sized packages will be sent via Courierpost or NZ Couriers, we use the non-signing service. The expected delivery timeframe is 2 working days from the date of dispatch. Local packages are delivered within 1 day of dispatch

Large / Heavy local deliveries are sent via NZ Couriers. Local packages are delivered within 1 day of dispatch, many customers receive deliveries the same day.

Extra heavy, large or long items will be sent by Discount Freight, using a tracked service and may take up to 3 working days for delivery.

Our shipping prices are calculated on the size of the items that have been ordered, and reduce with the size of the order. So the more you purchase the greater shipping discount you receive.

Courier Tracking

Courier tracking is automated, and you will receive a tracking email when the package is ready for collection.  Freight company tracking information will be sent to you upon confirmation of the tracking details. 

Shipping Costs

Our shipping prices are calculated on the size and weight of the items that have been ordered, and reduce with the size of the order. So the more you purchase the greater shipping discount you receive.


Can I return items?

If you decide that you do not want an item purchased from us within the past 30 days, and it is; unused, undamaged,in its original packaging and fit for resale – then it may be returned for a refund of the purchase price of that item.

Special order (non-stock) items will incur a restocking fee of $15 per item, to be deducted from the refunded amount.

Alternatively, instead of a refund, a store credit for the amount to be refunded can be given at the customers discretion.

Please us the contact form on our Contact Us page to lodge you return request.

Shipping of the returned item is the purchasers responsibility.

Payment Options

What ways do you have to pay?

We offer a number of payment methods for our customers.

Along with traditional instant payment methods such as paypal for online purchases, eftpos and cash payment for pick ups, we offer internet banking and part-payment methods such as;

Laybuy – 6 x weekly payments

Genoapay – 10 x weekly payments

Afterpay – 4 x fortnightly payments

These part payment systems allow you to purchase the goods now but pay for them in weekly or fortnightly amounts. Each Vendor offers different payment length terms, so one of them should suit your needs. There are no extra fees added for using these services, so they are a good option for more expensive items.

Privacy Policy

What is your privacy policy?

We respect and are committed to protecting your privacy. We do not disclose customer information to 3rd parties and take all practicable measures to protect customer’s data by utilising high quality service providers and a web platform that is continually updated with security patches and related features. 

This Privacy Policy demonstrates our commitment to your privacy, and discloses how your personal information is processed and used. We undertake to use your personal information only in ways that are compatible with this Privacy Policy. 

The following policies are only in effect for the Web pages, newsletters, and opt-in announcement lists owned and operated by Premium Petware. (The Premium Petware network includes all web sites and certain other Internet media properties hyper linked from the Premium Petware home page.) 

The following sections detail our Privacy Policy. 

I. What information are you collecting and how are you collecting it?

Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer’s “Internet Protocol” IP address. When a visitor requests a page from any Web site within the Premium Petware Network, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, and to investigate misuse of the Premium Petware Network, its users, or to cooperate with law enforcement. See also Will you disclose the information you collect to outside third parties? We do not collect and evaluate this information for specific individuals. Our Web servers do not automatically record e-mail addresses of the visitors.

II. What are cookies?

From time to time, Premium Petware or its advertisers may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off of your computer hard disk or read cookie files created by other Web sites. Cookies do not damage your system. We use cookies to identify which areas of Premium Petware’s network you have visited or customised, so the next time you visit, those pages may be readily accessible. Our advertisers may also use cookies to ascertain how many times you’ve seen an advertisement. We or our advertisers and we may use this information to better personalise the content, banners, and promotions that you see on our site. You can choose whether to accept cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site and other Web sites may be diminished and some features may not work as intended.

III. How do you use single-pixel gifs?

Premium Petware and its advertisers may use single-pixel gif images, sometimes referred to as web bugs or web beacons, to count Web page accesses and gather some general statistical information. Premium Petware does not gather personal information through the use of these images. Our advertisers may use single-pixel gifs that can track personal information from cookies that may have been previously placed on a user’s computer by an advertiser.

IV. What information do you collect when I register for something?

Premium Petware and its advertisers may use single-pixel gif images, sometimes referred to as web bugs or web beacons, to count Web page accesses and gather some general statistical information. 

Premium Petware does not gather personal information through the use of these images. 

Our advertisers may use single-pixel gifs that can track personal information from cookies that may have been previously placed on a user’s computer by an advertiser.

V. What other information do you request?

We may also request your e-mail address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters or announcement lists). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-party, without your consent or as permitted by this Privacy Policy.

We may from time to time send e-mail announcing new Premium Petware products and services. Except as stated above, Premium Petware will not send you e-mail that you have not agreed to receive.

When you register for a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

When you use co-branded services, or those provided by a third party, within the Premium Petware Network, your information may be passed to the co-brand or third party provider and their use of your information is subject to their applicable privacy policies.

VI. What information do you collect when I purchase something?

If you are purchasing something from Premium Petware, our payment processor, needs to know your name, e-mail address, mailing address, credit card number, security number and expiration date. 

This allows them to process and fulfill your order and to notify you of your order status. This information may also be used by them to notify you of related products and services. Credit card and e-mail information will not be shared or sold to third parties for any purpose except as provided in this Privacy Policy without your express permission.

Wherever Premium Petware collects personal information we make an effort to include a link to this Privacy Policy on that page.

VII. Will you disclose the information you collect to outside third parties?

Premium Petware will only disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
1) Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Premium Petware,
2) Protect and defend the rights or property of the Premium Petware network of sites and related properties, or visitors to the Premium Petware network of sites and related properties,
3) Identify persons who may be violating the law, the Premium Petware website Terms Of Use, the rights of third parties, or otherwise misusing the Premium Petware network or its related properties,
4) Fulfill a users order or request.

Premium Petware uses reasonable precautions to keep the information disclosed to us secure. Premium Petware reserves the right to transfer all such information in connection with the sale of all or part of Premium Petware’s capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third party privacy policies or how they treat information about their users

See below, What else should I know about my privacy when online? See What information do you collect when I register for something.

VIII. What else should I know about my privacy when online?

The Premium Petware network may contain hyperlinks to third party Web sites. The Premium Petware network may also contain advertisements of third parties. Premium Petware is not responsible for the privacy practices or the content of such third party Web sites or advertisers. Please check with those Web sites to determine their privacy policy.

Premium Petware does not share any of the individual personal information you provide Premium Petware with the third parties to which Premium Petware links, except as stated elsewhere within this Privacy Policy, although Premium Petware may share general, aggregate data with such third parties (such as how many people use our site). 

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

IX. Your Consent To This Agreement

By using the Premium Petware network, you consent to the collection and use of information by Premium Petware as specified above. 

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms & Conditions of Use

I. Acceptance of Terms and Conditions

Registration and use of this Premium Petware Website are governed by the terms and conditions below. By using Premium Petware you accept the terms described herein.

II. Intellectual Property Rights


All contents, text, images, data, information and other material (‘Content’) displayed, available or present on this Website, including any intellectual property rights (including trademarks or copyrights, hereinafter ‘Intellectual Property Rights’), are the property of Premium Petware or the designated owner and are protected by applicable intellectual property laws.

Authorized and Prohibited Uses

Users of this Website (hereinafter, ‘User’) may use this Website and download and print copies of the Content for only the intended purposes of this Website, so long as User complies with these terms and conditions and applicable laws.

No person may otherwise reproduce, sell, publish, distribute, modify, display, or use all or part of this Website or the Content without the prior written permission of Premium Petware. 

Users will not infringe upon, dilute, remove or modify any Intellectual Property Rights or related proprietary notices contained in this Website. Users have the burden of determining the extent to which Content submitted by User is protected by applicable intellectual property laws.

Users authorise the placement and use of ‘cookies,’ software or data on User’s information system for purposes of this Website.

User Content

Any Content that Users submit to this Website or Premium Petware except as detailed in the Website’s Privacy Policy will be deemed to be nonconfidential and nonproprietary and may be disclosed through this Website or other trade organizations to unknown persons on a worldwide basis without control by Premium Petware, including for browsing, downloading, printing and other uses by such other persons or entities. 

Users will not submit Content to this Website or Premium Petware except for that which is fully authorized for purposes of this Website and these terms and conditions, and the user will not infringe upon any person’s Intellectual Property Rights. 

Premium Petware shall have the royalty-free, perpetual, irrevocable, sublicensable, non-exclusive right and license to translate, reproduce, sell, publish, distribute, modify, display, link to or use, in any form or media, any content that users submit to this Website or Premium Petware. Any information submitted to Premium Petware by users may be used by Premium Petware for market research or similar purposes. Premium Petware does not endorse any user, content, product or service that may appear on this Website.

III. Website and Registration Administration

Access Arrangements and Fees

User’s use of this Website shall be in accordance with any and all procedures, forms, formats, displays and operating times which may be determined, specified or modified by Premium Petware in its discretion. Users are responsible for all software, hardware, interconnections, fees, expenses, costs and taxes for users to access or use this Website. Premium Petware charges no fee at this time for using this Website, but reserves the right to impose or modify fees in connection with use of this Website at any time without liability. Premium Petware shall endeavour to issue a general notice on this Website with regard to any imposition of fees or modifications to this Website.


No link shall be made to any page or frame of this Website except to the top page (https://premiumpetware.co.nz). In addition, any link to this Website must be immediately followed by notice to Premium Petware via e-mail at admin@Premium Petware.co.nz. Moreover, in the event Premium Petware deems User’s linking practices in relation to this Website to be inappropriate, Premium Petware may provide notice to the user concerning removal or modification of the inappropriate link, and users agree to comply with any and all requirements of Premium Petware relating thereto.

Authority of Website Administrator

Premium Petware may in its discretion modify, edit, translate, suspend, restrict access to or terminate this Website, these terms and conditions, the Content or any link at any time without liability or prior notice. Premium Petware may in its discretion terminate the browsing of, registration with and use of this Website by any User at any time without liability or prior notice for any reason, including for any breach of these terms and conditions.

Import/Export Control

User will not submit any Content to this Website or commit any act involving the transfer of information relating to any Content in violation of applicable import/export control, espionage or national security laws.

IV. User Requirements and Obligations


User will comply with all applicable laws in connection with its use of this Website.

Unsuitable Content and Conduct

User will not engage in conduct or submit to this Website any Content or other material that is illegal, inaccurate, misleading, misappropriated, infringing, dilutive, defamatory, obscene, offensive, or otherwise objectionable. User will not cause damage, embarrassment or adverse publicity to Premium Petware.

Functional Compatibility

User will submit only Content and material that is functionally and technically compatible with this Website. User will not damage, corrupt, tamper with or infect with a virus this Website, the Content or any information or telecommunication system of Premium Petware.

User Cooperation and Notification

User will cooperate with all reasonable requests of Premium Petware and will notify Premium Petware promptly upon learning of any actual or suspected breach of these terms and conditions by User or unauthorized use or abuse of this Website.

Warranty Disclaimers, Limitations on Liability and Remedies

This Website contains as a convenience to user, Content, links and other information submitted by third parties over whom Premium Petware has no control or responsibility, as well as translations thereof which Premium Petware may arrange. Premium Petware has no obligation to monitor, control or restrict the use of this Website. Moreover, Premium Petware has no obligation to verify any Content submitted by a user or to provide any registration or other information concerning any Content. This Website its Content and its links are provided on an “as is” basis and are used only at the sole risk of user, to the fullest extent permissible by law. Premium Petware disclaims all warranties, express or implied, of any kind, regarding this Website (including its Content, hardware, software and links), including as to fitness for a particular purpose, merchantability, title, non-infringement, results, accuracy, completeness, accessibility, compatibility, security and freedom from computer virus. Premium Petware will not be liable for any damages or losses, including direct, indirect, consequential, special, incidental or punitive damages and lost profits, in connection with use of the internet, this Website, its Content or its links, however caused, whether in contract, tort, negligence, strict liability or otherwise, even if Premium Petware has been advised of the possibility of such damages. Premium Petware will not be a party to, and will have no responsibility or liability for, any transaction negotiated or arranged by a user arising in connection with this Website. The maximum liability of Premium Petware will be limited to, in the sole discretion of Premium Petware, either the (1) correction or deletion of any inaccurate Content or link; or (2) refund of fees for this Website received by Premium Petware from user, if any of the above provisions in this section may not be enforceable in an applicable jurisdiction.


User will defend, indemnify and hold harmless Premium Petware and its affiliates, officers, directors, employees and contractors from any demands, claims, damages, liabilities, expenses or harms, including attorneys fees, arising in connection with User’s use of this Website, online conduct, breach of these terms and conditions or dealings or transactions with other persons resulting from use of this Website. 

V. Miscellaneous

Separate Terms and Conditions

In connection with User’s use of Content contained in certain areas of this Website, it may be necessary for User to consent to policies or terms and conditions in addition to the terms and conditions set forth herein. In the event of a conflict between these terms and conditions and the terms and conditions of any other Premium Petware website, the terms and conditions of such other Premium Petware website shall supersede these terms and conditions.

Dispute Resolution; Applicable Law and Forum

With respect to any and all disputes arising out of or in connection with this Website or these terms and conditions, Premium Petware and User agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution. Premium Petware has no obligation to become involved in any dispute between a User and any other person. This Website, these terms and conditions and any dispute arising in connection therewith shall be exclusively governed by and construed in accordance with the laws of New Zealand without regard to its conflict of law principles. The courts of New Zealand shall have exclusive jurisdiction to adjudicate any dispute arising in connection with this Website or these terms and conditions and any legal proceeding shall be initiated exclusively in the Christchurch District Court, to the maximum extent possible, and no later than one (1) year after the cause of action arises.

Users submit to the exclusive personal jurisdiction of the courts of New Zealand.

Modification of Terms and Conditions, Etc.

This is the complete agreement between the parties with respect to its subject matter and supersedes any prior agreement or communication. Premium Petware reserves the right to modify these terms and conditions at any time without prior notice. Users continued use of this Website subsequent to Premium Petware’s notice of modification of these terms and conditions shall constitute Users acceptance of the modified terms and conditions. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, then the remaining provisions will remain in full force and effect. Users obligations pursuant to these terms and conditions shall survive termination of this Website, any use by user of this Website, any Content of users on this Website, or these terms and conditions.